Most Frequently Asked Questions
Orders
Visit https://greenvalley.pk/
– Select your desired item.
– Select “Add to Cart”.
– Click on “Shopping Cart” (adjust the quantity if necessary)
– Select the “Checkout” option.
– Enter your email address and password
– Fill in your personal information (Name/Shipping Address with City/Contact Number)
– Press the “Next” button. Choose a “Payment Method”
– Select “Place Order”
Your order number will display on your screen, add essential products to your cart, enter delivery details, and we will notify you via email about your order.
We apologize for the delay in processing your order.
Contact our Customer Service Representatives by emailing “[email protected]” or contacting us at UAN: 03-111-444-172
Call us at our helpline, within an hour of placing your order.
– Cash on delivery
– Debit/credit card
– Online bank transfer
For complaints call us at UAN: 03-111-444-172
Or inbox us on our Facebook page, or you can write us an email: [email protected]
If you need to cancel your order within a reasonable time, simply call on our customer support.
Return & ReFunds
Return will only be entertained within 7 days from the date of purchase, Please keep your invoice/ receipts or warranty cards as proof of purchase. We will accept no return without the original sales invoice. For further information, please see the Returns & Exchanges section.
You can request a refund within 7 days of purchase, you must keep the invoice with you as proof to claim a refund.
Delivery
We currently provide delivery services within Islamabad and Rawalpindi.
– Delivery charges inside Islamabad and Rawalpindi may vary on weight.
– Minimum order amount Rs. 1,000/-
– Free delivery Offer valid on orders over Rs 5,000/-
Islamabad and Rawalpindi: 01–02 days (within 24 hours except for Sundays and unforeseen circumstances).
To claim any refund, make sure you read our return and refunds policy. Keep your original invoice with you to avoid inconvenience
Accounts
Go to this tab (MY ACCOUNT PAGE LINK) and click “create a new account,” then type all the required information and click “create.” Your account will be confirmed after you submit the form, and you will be notified by email.
By choosing “forgot password?” you can reset your password. Password retrieval instructions will be sent to your email address.
Location
- Greenvalley Mall of Lahore.
- Greenvalley Phase 7 Bahria Town Rawalpindi.
- Greenvalley Phase 1 Bahria Town Rawalpindi.
onday to Sunday 9:00 AM to 10:00 PM.
UAN: 03 111 444 172