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FREQUENTLY ASKED QUESTIONS

Order:

  1. How do I place an order on Greenvalley?

– Visit https://greenvalley.pk/

– Select your desired item.

– Select “Add to Cart”.

– Click on “Shopping Cart” (adjust the quantity if necessary) 

– Select the “Checkout” option.

– Enter your email address and password 

– Fill in your personal information (Name/Shipping Address with City/Contact Number)

– Press the “Next” button. Choose a “Payment Method” 

– Select “Place Order” 

Your order number will display on your screen, add essential products to your cart, enter delivery details, and we will notify you via email about your order.

 2. If my order is delayed what should I do?

We apologize for the delay in processing your order.

Contact our Customer Service Representatives by emailing “orders@greenvalley.pk” or contacting us at UAN: 03-111-444-172

  1. How can I change my order?

Call us at our helpline, within an hour of placing your order.

  1. What are the payment methods at Greenvalley?

Cash on delivery

Debit/credit card 

Online bank transfer

  1. How to place a complaint against my order?

For complaints call us at UAN: 03-111-444-172

Or inbox us on our Facebook page, or you can write us an email: complaints@greenvalley.pk

  1. How do I cancel my order?

If you need to cancel your order within a reasonable time, simply call on our customer support.

Refund & Returns:

 

  • How can I refund and exchange my order?

 

Return will only be entertained within 7 days from the date of purchase, Please keep your invoice/ receipts or warranty cards as proof of purchase. We will accept no return without the original sales invoice. For further information, please see the Returns & Exchanges section.


  • How to request a refund or replacement request, if applicable?

 

You can request a refund within 7 days of purchase, you must keep the invoice with you as proof to claim a refund. 

Delivery:

 

    • Do you deliver all over Pakistan?

    We currently provide delivery services within Islamabad and Rawalpindi.

  •  

    • What are the delivery charges at Green Valley?

    – Delivery charges inside Islamabad and Rawalpindi may vary on weight.

    – Minimum order amount Rs. 1,000/-

    – Free delivery Offer valid on orders over Rs 5,000/-

  •  

    •  How soon can I receive my order?

    Islamabad and Rawalpindi: 01–02 days (within 24 hours except for Sundays and unforeseen circumstances).

  •  

    • How can I claim a refund?

    To claim any refund, make sure you read our return and refunds policy. Keep your original invoice with you to avoid inconvenience.

Accounts:

 

      1. How can I create an account?

      Go to this tab (MY ACCOUNT PAGE LINK) and click “create a new account,” then type all the required information and click “create.” Your account will be confirmed after you submit the form, and you will be notified by email.


      1. How to reset my password?

      By choosing “forgot password?” you can reset your password. Password retrieval instructions will be sent to your email address.

Location:

 

  1. Where are we located?
  • Greenvalley Mall of Lahore.
  • Greenvalley Express 122 Y Block DHA Phase 3 Lahore.
  • Greenvalley Phase 7 Bahria Town Rawalpindi.
  • Greenvalley 17-D G5 Markaz Diplomatic Enclave Islamabad.
  •  
  1. What are our business timings?

    Monday to Sunday 9:00 AM to 10:00 PM.

 

  1. How to contact our customer representative? 

     UAN: 03 111 444 172

 

Greenvalley Mall of Lahore 

Timing: Monday to Sunday 10:00 AM to 11:00 PM 

Contact# Greenvalley Mall Of Lahore: 0331 3999234

 

Greenvalley Express 122 Y Block DHA Phase 3 Lahore 

Timing: Monday to Sunday 9:00 AM 10:00 PM

 Contact# Greenvalley Express 122 Y Block DHA Phase 3 Lahore: 0311-3999236

 

Greenvalley Phase 7 Bahria Town Rawalpindi 

Timing: Monday to Sunday 10:00 AM to 11:00 PM 

Contact# Greenvalley Phase 7 Bahria Town Rawalpindi: 0311-3999235

 

Greenvalley 17-D G5 Markaz Diplomatic Enclave Islamabad

Timing: Monday to Thursday 9:00 AM to 10:00 PM 

              Friday to Sunday 9:00 AM to 11:00 PM

Contact#: Greenvalley 17-D G5 Markaz Diplomatic Enclave Islamabad: 0310-5330197

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