Privacy Policy

The Greenvalley Premium Supermarkets (Pvt) Ltd. Website ( ) is licensed and owned by Greenvalley Premium Supermarkets (Pvt) Ltd. brand. We recommend that you attentively read the terms and conditions. By accessing our services provided by Greenvalley’s Website, you agree to the terms outlined in this Terms & Conditions document.

Personal Information

As part of the registration process on the Website, Greenvalley Premium Supermarkets (Pvt) Ltd. may collect the following personally identifiable information about you: first and last name, alternate email address, cell phone number, and contact information, demographic details (your age, gender, occupation, education, address), and information about the pages on the Website you visit/access, the links you click or the number of times you access the page, and any such browsing information.

  • License & Site access

Greenvalley Premium Supermarkets (Pvt) Ltd. gives you a restricted sub-license to access and use this Website privately, but not to download (besides for page caching) or change it, or any part of it unless as mandated by law. This agreement does not allow the sale or commercial use of our Website or its contents acquisition and use of any business directories, descriptors, or prices; or the creation of any subsidiary works based on our Website. Use of our Website or its contents, the downloading or duplicating of account information for the benefit of another vendor, or the use of big data, robotic systems, or similar data acquisition and extraction tools, you’re not permitted to duplicate any content from our Website. It’s forbidden to sell or trade our content for commercial use. It forbids you from enclosing any Greenvalley Premium Supermarkets (Pvt) Ltd. with frame or other articulation ways such as Brand Identity or proprietary information including imagery, content, page layout, or form of our Website and its affiliates without express written consent. You may not use any Meta tags or any other “hidden text” on the Website. Any unauthorized use halts the permission or license granted by Greenvalley Premium Supermarkets (Pvt) Ltd.

  • Account and Registration Obligations

To place an order on Greenvalley’s Website, all customers may first register and log in to keep their account and registration information up-to-date and correct for correspondence regarding your site purchases. The customer agrees to receive promotional communications and newsletters upon registration by consenting to the terms and conditions. Customers can opt out by unsubscribing in “My Account” or contacting Greenvalley’s customer care.

  • Web Security

Greenvalley does not enable the use of the site for the following purposes:

  1. Any illegal, threatening, defamatory, abusive, harassing, violent, indecent, and unpleasant content.
  2. Transmitting material that encourages conduct that includes a criminal offence results in civil obligation or otherwise breaches any relevant laws, regulations, or codes of practice is a criminal offence. 
  3. Information theft or unauthorized access to other computer systems. 
  4. Interrupting with the use or enjoyment of the Website by others.
  5. Breaching any applicable laws.
  6. Interfering or disrupting networks or Websites connected to other Websites.
  7. It is illegal to possess, transmit, or store digital versions of materials protected by copyright without the owner’s consent.
  • Password and Security

We require you to create a password when you sign up to access the Website. We advise you to keep your password private and not share or disclose it with anybody. You’ll be held accountable for all activities and purchases that take place or are submitted using your password. If you think that somebody else is using your password, kindly contact customer support.

  •  Modification of Terms & Conditions of Service

Greenvalley Premium Supermarkets (Pvt) Ltd. may revise the terms and conditions of use of the Website with no prior notification to you. You can access the latest version of these terms and conditions on the Website. You should regularly review the terms and conditions on the Website. If the revised terms & conditions are not acceptable to you, discontinue using the service. However, if you continue to use the service, you will be considered having agreed to accept the revised terms and conditions.

  • Pricing

Unless otherwise noted, we offer all of our items featured on the Website at MRP. The price quoted at the time of order will be the exact amount charged. Although the rates of most items do not fluctuate daily, some commodities and perishable food prices do. Prices and availability are subject to change without notice. The summary of each industry heavily depends on the catalogue and technical materials are given by the manufacturer/agent. As a result, the write-up supplied for each item is not ours and is subject to availability. Errors may emerge during the Site’s process of delivering a product and pricing information. We could verify a product’s pricing until you order it. If a product is supplied at an incorrect price or inaccurate information because of a pricing or product information error. We may contact you for instructions or cancel your order and notify you of such cancellation.

  • Colours

We have made every effort to reflect the colours of our products as accurately as possible on the website. However, as the actual colours, you view will depend on your screen, we cannot guarantee that your monitor’s display of any colour will be accurate. Please be aware that at times product packaging may vary from the packaging displayed on the site.

  • Order Acceptance 

We have the authority to decline or cancel any order for any reason at our sole discretion. Limitations on unit compared for purchase, factual errors or discrepancies in product or pricing information, or problems identified by our management are some examples of situations that may result in the order being cancelled, extra identity verification, or information may be requested before accepting any order. We will contact you if your order is cancelled in whole or in part, or if additional information is required to accept your order. When your order has been dispatched from Greenvalley you will be notified by SMS or email with your package tracking number.

You Agree and Confirm 

  1. That whenever a non-delivery occurs due to a fault (such as a wrong name, address, or other incorrect information), you will be held liable, and you’ll be charged for any added costs paid by Greenvalley Premium Supermarkets (Pvt) Ltd. for redelivery.
  2. That in all occasions where such information is needed, you will provide accurate information. Greenvalley Premium Supermarkets (Pvt) Ltd. may verify and assess the information and other data you provide. If the ensuing confirmation reveals that your details are incorrect (in whole or part), we reserve the right, at our sole discretion, to reject your registration and limit you from accessing the services or any related websites without prior notice.
  3. You allow Greenvalley Premium Supermarkets (Pvt) Ltd. to contact you about your order/account for any transactional purposes.
  4. You accept that you’re accessing the services available on this site and transacting at your sole risk and are using your best and prudent judgment before entering any transaction through this site. 
  5. That the location at which you have requested delivery of the goods is accurate.
  6. We advise you to read all product descriptions carefully before placing an order. By placing an order online, you agree to the terms and conditions of sale which is stated in the product description.
  • Cancellation by Site / Customer

As a customer, you can withdraw or cancel your order before the cut-off time. If we receive your cancellation request in a reasonable timeframe and the order has not been processed or approved yet, we will withdraw the transaction and refund the full amount to your credit/debit card.

If we identify any fraudulent activity by a customer or a transaction that violates the terms and conditions of using the Website. We may cancel such orders at our sole discretion. We will keep a record of all fraudulent transactions and customers. We will restrict their access or cancel any orders they place.

  • Return & Refunds

At Greenvalley, we allow our customers to return the product if they are dissatisfied with the quality or freshness of the product for any reason. We might accept the returned goods and provide a payment receipt for the value of the returned product to your account on the site, and you can redeem this amount for your next shopping bill. 

  • Credit/Debit Card Policy

Greenvalley Premium Supermarkets (Pvt) Ltd. will provide online store credit for the payments. In any situation, if an item is not available, the remaining products will be dispatched, however, if the customer is charged for the missing Item a voucher for the item excluding shipping charges will be granted. Please be aware that almost all exchanges or refunds must be accompanied by one of the following conditions of proof of payment:

  1. Items must be returned in their original manufacturer’s packaging, complete with all price tags.
  2. Within seven days, exchanges and replacements will be granted.
  3. Only online store credit will be offered in the event of an item return.
  4. If the product being exchanged is not currently in stock, it cannot be credited.
  5. We have the right to withhold any exchange or refund requests.
  • Subscription and E-Communication

Whenever you access the site or send emails to the site, you are communicating with us online; you agree to accept communications from us digitally. We will interact with you via email or by publishing announcements on the website. You agree that any agreements, notices, disclaimers, and other documents communicated to you electronically fulfill any regulatory standards that such communications be in writing.

  • Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, and other submissions disclosed, submitted, or offered on or by this Website or otherwise disclosed, submitted, or offered in connection with your use of this Website (collectively, the “Comments”) shall be and remain the property of Greenvalley Premium Supermarkets (Pvt) Ltd. Any disclosure, submission, or offer of comments includes an assignment to Greenvalley Premium Supermarkets (Pvt) Ltd. of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the comments. Thus, Greenvalley Premium Supermarkets (Pvt) Ltd. owns all such rights, titles, and interests and shall not be restricted in its use, commercial or otherwise, of any comments. Greenvalley Premium Supermarkets (Pvt) Ltd. may use, reproduce, disclose, change, adapt, create derivative works from, publish, display, and distribute any Comments you submit for any purpose, without restriction and without compensating you. Greenvalley Premium Supermarkets (Pvt) Ltd. is not obligated to: 

  1. keep any comments confidential.
  2. Compensate you for any comments.
  3. Respond to any comments.

You agree no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive, or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. Please note that all reviews submitted by customers are subject to verification and moderation by our content team. Greenvalley Premium Supermarkets (Pvt) Ltd. reserves the right to moderate as well as publish/not publish the reviews. Greenvalley Premium Supermarkets (Pvt) Ltd. reserves the right to solicit or withhold reviews and ratings with no liability. Greenvalley Premium Supermarkets (Pvt) Ltd. reserves the right to accept, reject, moderate, monitor, edit, or remove any comment. You grant Greenvalley Premium Supermarkets (Pvt) Ltd. the right to use the name you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are solely responsible for the content of any comments you make and agree to indemnify Greenvalley Premium Supermarkets (Pvt) Ltd. and its affiliates for any claims resulting from any comments you submit. Greenvalley Premium Supermarkets (Pvt) Ltd. and its affiliates take no responsibility and assume no liability for any comments submitted by you or any third party.

  • Copyright & Trademark

Greenvalley Premium Supermarkets (Pvt) Ltd. reserves all intellectual property rights in all text, programs, products, processes, technology, content, and other materials that appear on this site. All rights to this website, including copyright, are owned or licensed by Greenvalley Premium Supermarkets (Pvt) Ltd.Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Greenvalley’s intellectual property rights. The names and logos and all related product and service names, design marks, and slogans are the trademarks or service marks of Greenvalley Premium Supermarkets (Pvt) Ltd. affiliates and its partners. All other marks are the property of their respective companies. We have granted no trademark or service mark license in connection with the materials contained on this site. We provide references on this site solely as a convenience to you. All content on this Website is the exclusive property of Greenvalley Premium Supermarkets (Pvt) Ltd. Copyrights, trademarks, trade names, and other intellectual property are owned, controlled, or licensed by Greenvalley Premium Stores Ltd. Users may use the website only as a shopping resource. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance of the contents on the Website, is strictly prohibited.

  • Objectionable Material

You understand that by using this site or any services provided on the site, you may encounter content that some may presume to be offensive, indecent, or objectionable, which content may or may not be recognized. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, Greenvalley Premium Supermarkets (Pvt) Ltd. and its affiliates shall have no liability to you for content that may have been considered offensive, indecent, or objectionable to you.

  • Indemnity

You agree to defend, indemnify, and hold harmless Greenvalley Premium Supermarkets (Pvt) Ltd. its employees, directors, officers, agents, and their successors and assigns from and against all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may cause any loss or liability to Greenvalley Premium Supermarkets (Pvt) Ltd. or any third party, including but not limited to the breach of any warranties, representations, or undertakings, or arising out of your obligations under this User Agreement or arising out of any applicable laws, regulations, including but not limited to intellectual property rights, payment of statutory dues, and taxes, libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers, infringement of intellectual property or other rights. This clause will remain in effect even if this User Agreement is terminated or expires.

  • Termination

This User Agreement is effective unless halted by either you or Greenvalley Premium Supermarkets (Pvt) Ltd. You may end this user agreement provided that you discontinue any further use of this site. Greenvalley Premium Supermarkets (Pvt) Ltd. may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to Greenvalley Premium Supermarkets (Pvt) Ltd. Upon any termination of the User Agreement by either you or Greenvalley Premium Supermarkets (Pvt) Ltd., you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the User Agreement or otherwise. The right to make any comments will survive the termination of this User Agreement. Any such termination of the User Agreement will not affect your obligation to pay for the product you have already ordered from the Website, nor will it affect any liability that may have arisen as a result of the User Agreement.

  • Governing Law and Jurisdiction

This User Agreement shall be construed by the applicable laws of Pakistan. The Courts of Lahore shall have exclusive jurisdiction in any proceedings arising out of this

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