Exchange & Return Policy

Greenvalley Premium Supermarkets (Pvt) Ltd. aims to provide the best online shopping experience to our valued customers. Therefore, we want you to enjoy your online shopping at our Greenvalley Premium Supermarkets (Pvt) Ltd. with absolute joy as well as the finest quality of service that we promise to deliver. We agree that customers have every right to have their goods inspected and, if necessary, replaced.

  1. Returns will only be entertained within 7 days from the date of purchase, Please keep your invoices, receipts, or warranty cards as proof of purchase. No returns will be accepted without the original sales invoice.
  2. Products must only be replaced or refunded if returned within 7 days of the order or time of delivery.
  3. The replacement policy is only applicable if you receive the wrong item or the product that is delivered has defects or faults.
  4. Unless the customer wants to exchange any item, they can do so for a different size, colour, or item.
  5. Promotional or Discounted items will not be returned or exchanged.
  6. No exchange and return on frozen items.
  7. Installed products cannot be exchanged or refunded.
  8. All fresh and meat will not be returned or exchanged after 24 hours of purchase.
  9. We reserve the right to reject exchange or return requests.
  10. Some items, such as perishable goods, custom products (including special orders or personalised items), and personal care goods (such as beauty products), are non-returnable. Please contact us if you have any questions or concerns regarding your particular item.

Dear Customer, please keep in mind that to return your product:

  1. The product or item must be undamaged, unused, and in the same condition in which it was received.
  2. It must be in its original packaging, including any containers, documents, warranty cards, instruction manuals, and any accessories that are delivered along with the products or items when it was ordered.
  3. All the items stated above are destroyed or damaged in any manner, shape, or form will not be entertained.
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